Frequently Asked Questions
How do I contact Client Services?
If you have any questions about our service or need to update a member’s account, please call or email our Client Services team. We can also help you with reports, reconciliations, Navigate (our online portal), etc.
Who should I refer my past-due members and consumers to if they have questions about their bill?
If past-due members have any questions about their bill, please refer them to our trained collections specialists
Who do I talk to about adding other services to my contract?
If you have any questions regarding the services offered at First Credit Services, our sales team is available to you
(800) 606-7066, ext. 2010 or (732) 305-8310
How do I access my Month-End Statements?
How do I place new accounts?
Where do I access accounts that I’ve placed with you?
You have 24/7 online access to your accounts in our system, as well as reports, by logging into the online portal, Navigate from the link “Login to Client Portal” above.
Why haven’t I received my check yet?
Where do I get my Navigate login and password?
WHAT WE DO
First Party Collections
Having an effective early intervention strategy is the best way to lower your roll rate, reduce the amount of bad debt you send to collections, and improve customer loyalty. Our OmniXp platform enables us to connect early with your past due accounts and work with them to find the appropriate resolution. Our world-class collection expertise provides a customer-oriented, cost-effective, and personalized approach to target and collects from customers in their earlier stages of delinquency
We understand how important an effective collections strategy is to the running of your business, and focus our resources on your most pressing concerns accordingly to handle late stage collections. Our late-stage collection service is built to definitively approach seriously delinquent accounts with a concentrated effort to urge immediate payment.
We offer a wide range of services designed to be a true extension of your billing office. Our extended business office services provide you all the assistance you need. We review your processes, identify trends, and provide highly effective solutions. FCS collaborates with you to streamline workflow, increase account resolution, maximize future collections and deliver effective results.
We understand that mindful communication with consumers is the key to success during the first contact and beyond. In addition to helping consumers feel more individually appreciated and in control, our customer-centric strategies make each engagement more valuable. Our expert staff who are trained in the art of customer engagement and our ability to leverage advanced technologies ensure that you get the best customer engagement services for all your needs.
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