Omnichannel collection is more than just offering lots of ways to reach out to consumers. It’s about weaving AI throughout the entire experience. AI already powers many basics: chatbots that answer FAQs or IVR systems for taking payments anytime. But true integration...
Ever worried a simple question from your customer service team could land your business in hot water? Payment security rules are the guardrails keeping your reputation (and your revenue) intact. Figuring out where helpful service stops and PCI violations begin is...
Sticking to the script might keep things neat, but it’s not always the best for your customers. Rigid scripts can make your customer service sound robotic, which could frustrate customers and delay payments. Impersonal interactions jeopardize not only customer...
The global outsourced accounting market will mostly grow to $81.25 billion by 2030. In fact, 37% of U.S. businesses are planning to outsource accounting by the end of 2025. If you’re not one of them yet, you might be missing out. Outsourcing your...
Are you running a busy medical practice, juggling patient care, appointments, and billing and collections? If yes, then, we appreciate your hard work. But did you know nearly 60% of healthcare providers are outsourcing their billing to third parties to...
The world of outsourced bookkeeping is evolving rapidly, thanks to advances in technology and changing business needs. If you rely on outsourced bookkeeping services or are considering them, understanding upcoming trends will help you stay ahead. From artificial...
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