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AI-Driven Omnichannel Collections: What Businesses Need to Know

AI-Driven Omnichannel Collections: What Businesses Need to Know

by Aaron Mueller | Sep 24, 2025 | Blog

Omnichannel collection is more than just offering lots of ways to reach out to consumers. It’s about weaving AI throughout the entire experience. AI already powers many basics: chatbots that answer FAQs or IVR systems for taking payments anytime. But true integration...
These 5 Customer Service Solutions Support PCI Compliance

These 5 Customer Service Solutions Support PCI Compliance

by Aaron Mueller | Aug 19, 2025 | Blog

Ever worried a simple question from your customer service team could land your business in hot water? Payment security rules are the guardrails keeping your reputation (and your revenue) intact. Figuring out where helpful service stops and PCI violations begin is...
Scripts vs. Real Conversations: Improving Customer Service Solutions

Scripts vs. Real Conversations: Improving Customer Service Solutions

by Aaron Mueller | Aug 11, 2025 | Blog

Sticking to the script might keep things neat, but it’s not always the best for your customers. Rigid scripts can make your customer service sound robotic, which could frustrate customers and delay payments. Impersonal interactions jeopardize not only customer...
5 Uses of Outsourced Accounting & 6 Questions to Ask Providers

5 Uses of Outsourced Accounting & 6 Questions to Ask Providers

by Harikrishnan E N | Jun 26, 2025 | Blog

The global outsourced accounting market will mostly grow to $81.25 billion by 2030. In fact, 37% of U.S. businesses are planning to outsource accounting by the end of 2025.  If you’re not one of them yet, you might be missing out. Outsourcing your...
What Is an Extended Business Office? 4 Reasons to Consider EBO

What Is an Extended Business Office? 4 Reasons to Consider EBO

by Aaron Mueller | Jun 25, 2025 | Blog

Are you running a busy medical practice, juggling patient care, appointments, and billing and collections?  If yes, then, we appreciate your hard work.  But did you know nearly 60% of healthcare providers are outsourcing their billing to third parties to...
3 Future Trends in Outsourced Bookkeeping for Businesses

3 Future Trends in Outsourced Bookkeeping for Businesses

by Aaron Mueller | Jun 20, 2025 | Blog

The world of outsourced bookkeeping is evolving rapidly, thanks to advances in technology and changing business needs. If you rely on outsourced bookkeeping services or are considering them, understanding upcoming trends will help you stay ahead.  From artificial...
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Recent Posts

  • AI-Driven Omnichannel Collections: What Businesses Need to Know
  • These 5 Customer Service Solutions Support PCI Compliance
  • Scripts vs. Real Conversations: Improving Customer Service Solutions
  • The Gym Owner’s Guide: Turn Failed Payments into Retained Members
  • 5 Uses of Outsourced Accounting & 6 Questions to Ask Providers

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    RMAI Consumer Resources
    This resource provided by the Receivables Management Association International (RMAI) provides information and tools to help consumers make informed financial decisions. take control of their finances, defend against fraud and deception, and more. The calculators section includes valuable tools for estimating retirement, planning debt payoff, building savings, and budgeting. There are also steps for managing finances amidst economic inflation.

    First Credit Services is an omnichannel debt collection agency and BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience.

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